Refund policy

Last updated: September 18, 2026

At Wallora, we want you to love everything you order. If your purchase arrives damaged, defective, or different from what you ordered, we’re here to help.

1. Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at klaaavs13@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at klaaavs13@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at klaaavs13@gmail.com.

We accept returns for eligible products within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging where applicable.
  • You must provide your order number and proof of purchase.
  • The return request must be submitted within 14 days of receiving your order.

Some products may not be eligible for return, particularly custom-made, personalized, made-to-measure, or specially printed products, unless they arrive damaged or defective.

2. Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product and packaging

Once we review the issue, we may offer a replacement, exchange, or refund depending on the circumstances.

3. Non-Returnable Items

The following items generally cannot be returned:

  • Custom or personalized products
  • Made-to-measure wallpaper or wall coverings
  • Products that have been cut, altered, installed, or otherwise used
  • Gift cards
  • Items damaged after delivery due to improper handling or installation

4. Change of Mind

If you simply change your mind about a product, please contact us before returning the item.

Any approved change-of-mind return must meet our return conditions, and return shipping costs may be the responsibility of the customer.

Products that have been opened, used, cut, installed, or altered may not be eligible for return.

5. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider or bank additional time to process and display the refund in your account.

6. Exchanges

If you receive a damaged, defective, or incorrect product, we may provide a replacement or exchange.

If you would like to exchange an item for a different design or product due to a change of mind, the exchange will be subject to product availability and our return conditions.

7. Return Shipping

For products that are returned because they are damaged, defective, or incorrectly supplied by us, Wallora will cover the reasonable return shipping costs, where applicable.

For approved change-of-mind returns, the customer may be responsible for return shipping costs.

8. How to Request a Return

To request a return or report an issue with your order, please contact us through our Contact Us page and provide your order number and relevant details.

Our team will review your request and provide instructions for the next steps.

9. Refund Exceptions

We reserve the right to refuse a return or refund if the product does not meet the conditions outlined in this policy, including products that have been used, installed, altered, cut, or damaged after delivery.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us through our Contact Us page.

Wallora
Beautiful Walls. A Better You.